How fast do you respond to support tickets?+
We respond to all support tickets within 2 hours on business days (Mon–Fri 8AM–8PM EST). Emergency support is available 24/7 for urgent deliverability issues.
How does the automated IP Warmup work?+
Our warmup engine automatically sends positive interaction emails between high-reputation domains, slowly ramping up your sending volume while building strong SPF, DKIM, and DMARC trust scores.
I'm getting high bounce rates — what should I do?+
Pause your campaigns immediately if bounces exceed 3%. Ensure your list is verified using our built-in email validator and check that your DNS authentication records are active.
Can I get a custom dedicated IP setup?+
Yes! We provide dedicated IPs with custom reverse DNS (PTR) for senders mailing over 50,000 emails per month. Reach out to our sales team for tailored pricing.
How do I configure SPF, DKIM, and DMARC?+
When you add a domain inside the dashboard, we generate unique TXT records. Simply copy and paste those records into your DNS provider (Cloudflare, GoDaddy, Namecheap, etc.).
Do you offer white-label accounts for agencies?+
Yes, our Agency Plan allows full white-labeling, including custom branding, client portal sub-accounts, and unified billing management.
What is your policy on spam and cold emailing?+
We strictly enforce CAN-SPAM and GDPR compliance. Purchased or scraped bad-quality lists that trigger spam traps will result in immediate account suspension.
Can I integrate TuruMail via API?+
Yes, we support full REST API integration and SMTP relay. Detailed documentation and Webhooks are available inside your account setting portal.
What payment methods do you accept?+
We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, and wire transfers for annual enterprise plans.
Can I upgrade or downgrade my plan anytime?+
Yes, you can upgrade, downgrade, or cancel your subscription at any time directly from the Billing section of your dashboard without any hidden fees.