We are committed to protecting your privacy. This policy explains what data we collect, why we collect it, and how you can control it.
Plain English Summary: TuruMail collects account information and usage data to run our platform. We don't sell your data to anyone. You can delete your account and all associated data at any time. We comply with GDPR and CCPA. For questions, email info@turumail.com.
TuruMail, Inc. ("TuruMail," "we," "us," or "our") is a Adidigi Webhaat Resolutions LLP operating the cold email platform at turumail.com and related subdomains. We are the data controller for personal data collected through our website and services.
We collect the following categories of personal data:
| Category | Examples | Source | Legal Basis |
|---|---|---|---|
| Account Data | Name, email, company, password hash | You provide directly | Contract performance |
| Billing Data | Payment method (tokenized), billing address, invoices | You / Stripe | Contract performance |
| Usage Data | Campaigns created, emails sent, features used | Automatic collection | Legitimate interest |
| Technical Data | IP address, browser type, device ID, log data | Automatic collection | Legitimate interest |
| Communications | Support tickets, emails to our team | You provide directly | Legitimate interest |
| Email Content | Campaign templates, contact lists you upload | You provide directly | Contract performance |
We use your personal data only for the purposes described below:
We will never use your data for advertising on third-party platforms or sell it to any third party for any purpose.
We share personal data only in the following limited circumstances:
We work with trusted third-party vendors who process data on our behalf under strict data processing agreements:
We maintain a complete, up-to-date sub-processor list available at turumail.com/subprocessors. We notify customers 30 days before adding new sub-processors.
We may disclose personal data if required by law, court order, or if we believe disclosure is necessary to prevent harm or illegal activity. We will notify affected users unless legally prohibited from doing so.
If TuruMail is acquired or merges with another company, your data may be transferred to the successor entity. We will notify you and provide an opt-out opportunity before any such transfer.
We retain personal data only as long as necessary:
You can request early deletion of any data category by contacting info@turumail.com.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact info@turumail.com or use the self-service tools in your account settings. We will verify your identity before processing requests and respond within 30 days (extendable to 60 days for complex requests with notice).
If you are in the EU/EEA, you also have the right to lodge a complaint with your national data protection authority.
We use cookies and similar technologies to operate our website and service. You can control cookie preferences through our Cookie Settings banner or your browser settings.
We do not use advertising or remarketing cookies. We do not share cookie data with third parties for advertising purposes.
We implement industry-standard security measures including:
In the event of a data breach that affects your personal data, we will notify you within 72 hours of discovery as required by GDPR, along with information about what was affected and what steps we are taking.
To report a security vulnerability, contact info@turumail.com. We have a responsible disclosure program.
TuruMail is a business-to-business service and is not directed at or intended for use by children under the age of 16. We do not knowingly collect personal data from anyone under 16. If we become aware that we have inadvertently collected data from a person under 16, we will delete it promptly.
If you believe we may have collected data from a minor, please contact info@turumail.com immediately.
TuruMail is headquartered in the United States. If you are accessing our service from the EU, EEA, UK, or other regions with data transfer restrictions, your data may be transferred to and processed in the United States.
We ensure all international transfers are protected through one or more of the following safeguards:
You can request a copy of our Standard Contractual Clauses by contacting info@turumail.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of TuruMail after changes take effect constitutes your acceptance of the updated policy. If you do not agree, you may delete your account before the effective date.
For privacy-related questions, requests, or concerns:
If you are in the EU and are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority. A list of EU supervisory authorities is available at edpb.europa.eu.