These terms govern your use of TuruMail. By creating an account or using our service, you agree to be bound by these terms.
Plain English Summary: Use TuruMail for legitimate cold outreach — no spam, no purchased lists, no illegal activity. Pay on time; refunds are available within 14 days for annual plans. You own your content; we own our platform. We can terminate accounts that violate these terms. For disputes, arbitration in Delaware applies. Questions? info@turumail.com
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and TuruMail, Inc. ("TuruMail," "we," "us," or "our"), a Adidigi Webhaat Resolution LLP corporation, governing your access to and use of the TuruMail platform and all associated services.
By clicking "I agree," creating an account, accessing the TuruMail platform, or otherwise using our services, you represent that:
If you do not agree to these Terms, you must not use TuruMail. These Terms supersede all prior agreements, representations, or understandings between you and TuruMail.
To access TuruMail's features, you must create an account. When registering, you agree to:
TuruMail offers individual and team accounts. Team accounts may have multiple users ("seats") under a single billing entity. The account owner is responsible for all users added to the team account and their compliance with these Terms.
We may require email verification, phone verification, or additional identity verification for certain features or plan tiers. We reserve the right to limit access until verification is complete.
TuruMail is designed for professional cold email outreach and business-to-business communications. You agree to use TuruMail only for lawful purposes in accordance with these Terms.
All emails sent through TuruMail must comply with the following minimum standards:
The following activities are strictly prohibited and will result in immediate account suspension or termination:
Enforcement: We monitor for prohibited activity using automated systems and manual review. Violations may result in immediate account suspension without refund. We report illegal activity to law enforcement authorities when required by law.
TuruMail offers monthly and annual subscription plans. Prices are displayed on our Pricing page and are quoted in US dollars unless otherwise specified. All prices are exclusive of applicable taxes.
We accept all major credit cards, debit cards, and ACH bank transfers (for annual plans over $1,000/year). Payments are processed securely by Stripe, Inc. TuruMail never stores your full card number.
| Plan Type | Refund Period | Conditions |
|---|---|---|
| Monthly | No refunds | Cancel any time; service continues until period end |
| Annual (new) | 14 days from purchase | Less than 1,000 emails sent during trial period |
| Annual (renewal) | No refunds | Cancel before next renewal date to avoid charges |
| Add-ons | No refunds | IP addresses, dedicated inboxes, extra seats |
If a payment fails, we will retry the charge over 7 days and notify you by email. If the payment remains unpaid after 7 days, your account will be downgraded to a free tier. Your data will be preserved for 30 days, after which it may be deleted.
We reserve the right to change prices. Existing subscribers will be notified at least 60 days before any price increase takes effect. Price increases will only apply at your next renewal date.
The TuruMail platform, including all software, algorithms, user interfaces, brand identity, trademarks, trade secrets, documentation, and associated intellectual property, is owned exclusively by TuruMail, Inc. and is protected by US and international intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the TuruMail platform solely for the purposes described herein. You do not acquire any ownership rights in the platform.
If you provide TuruMail with suggestions, ideas, or feedback about the platform ("Feedback"), you grant TuruMail a royalty-free, worldwide, perpetual license to use and incorporate that Feedback into our products without compensation to you.
You retain all ownership rights to content you upload to TuruMail, including email templates, contact lists, campaign data, and related materials ("Your Content").
By uploading or transmitting Your Content through TuruMail, you grant TuruMail a limited, non-exclusive, worldwide license to host, store, process, and transmit Your Content solely for the purpose of providing the service to you. This license terminates when you delete Your Content or close your account.
You are solely responsible for Your Content and represent and warrant that:
TuruMail may remove any content that violates these Terms or applicable law without prior notice.
Your use of TuruMail is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
To the extent TuruMail processes personal data on your behalf (e.g., contact lists you upload), TuruMail acts as a data processor and you act as the data controller. Our Data Processing Agreement (DPA) governs such processing and is available for signature upon request for customers with GDPR obligations.
You retain ownership of all personal data you upload to TuruMail. We will not access, use, or disclose your customer data except as required to provide the service, comply with applicable law, or as you explicitly authorize.
TuruMail targets 99.9% monthly platform uptime, excluding scheduled maintenance (announced at least 48 hours in advance) and events beyond our reasonable control. Service credits for downtime below this threshold are available per our SLA Policy.
EXCEPT AS EXPRESSLY SET FORTH IN OUR SLA POLICY, TURUMAIL IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TURUMAIL DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TuruMail does not warrant that: (a) the service will be uninterrupted, error-free, or completely secure; (b) any specific email deliverability rates will be achieved; (c) the service will meet your specific requirements; or (d) any errors or defects will be corrected.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TURUMAIL AND ITS DIRECTORS, EMPLOYEES, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF TURUMAIL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TuruMail's total cumulative liability arising from or related to these Terms or your use of the service, regardless of the form or theory of action, shall not exceed the greater of: (a) the total fees paid by you to TuruMail in the 12-month period immediately preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).
The parties acknowledge that the limitations of liability in this section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties. TuruMail would not have entered into these Terms without these limitations.
You agree to defend, indemnify, and hold harmless TuruMail, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
TuruMail reserves the right to assume exclusive defense of any matter subject to indemnification by you, in which case you agree to cooperate with TuruMail's defense.
These Terms remain in effect for as long as you maintain an account with TuruMail.
You may cancel your account at any time through your account settings or by contacting support@turumail.com. Cancellation takes effect at the end of your current billing period. You will not receive a prorated refund for unused time on monthly plans.
TuruMail may suspend or terminate your account with or without notice:
Upon termination: (a) your access to TuruMail will cease immediately; (b) you may export your data within 30 days of termination; (c) after 30 days, we will delete your account data; (d) any outstanding fees become immediately due and payable; (e) provisions that by their nature survive will continue in effect.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.
Any dispute, claim, or controversy arising from or relating to these Terms or the use of TuruMail that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in Wilmington, Delaware, or via video conference if both parties agree.
YOU AND TURUMAIL AGREE THAT ANY ARBITRATION WILL ONLY TAKE PLACE ON AN INDIVIDUAL BASIS. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
Notwithstanding the above, either party may seek emergency injunctive or equitable relief in courts of competent jurisdiction in Delaware for matters involving intellectual property infringement or breach of confidentiality obligations.
Before initiating formal arbitration, the parties agree to attempt in good faith to resolve any dispute informally for at least 30 days. Contact us at info@turumail.com to initiate informal dispute resolution.
We may update these Terms periodically to reflect changes in our service, business, or applicable law. When we make material changes, we will:
Your continued use of TuruMail after the effective date of the revised Terms constitutes your acceptance of the changes. If you disagree with any changes, you must stop using TuruMail before the effective date. We will retain prior versions of the Terms in our archive, available upon request.
These Terms, together with the Privacy Policy, any applicable Order Forms, and the Data Processing Agreement, constitute the entire agreement between you and TuruMail regarding the subject matter hereof, and supersede all prior or contemporaneous agreements, understandings, and negotiations.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force and effect.
TuruMail's failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of TuruMail.
You may not assign or transfer these Terms or your rights hereunder without TuruMail's prior written consent. TuruMail may assign these Terms, in whole or in part, without your consent in connection with a merger, acquisition, or sale of all or substantially all of its assets. These Terms are binding upon and inure to the benefit of the permitted successors and assigns of each party.
Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including natural disasters, internet outages, cyberattacks, pandemic, government actions, or third-party service failures. The affected party must notify the other within 5 business days and use commercially reasonable efforts to resume performance.
For legal questions, contract matters, or formal legal notices, contact: